Privacy Policy

Arnold's Sambassa School ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and related services.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us when using the App, including:

• Student Information: Name, student ID, class, date of birth, parent/guardian details, contact information, and academic records
• Parent/Guardian Information: Name, email address, phone number, address, and relationship to student
• Teacher/Staff Information: Name, employee ID, contact details, subject specialization, and class assignments
• Authentication Information: Login credentials, including email address and password
• Payment Information: We process payments through secure third-party payment processors (PayU). We do not store complete credit card or banking information on our servers

1.2 Usage Information

We automatically collect certain information when you use the App:

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• App Usage Data: Features accessed, pages viewed, time spent on pages, clicks, and interaction with the App
• Log Data: IP address, browser type, access times, and crash reports

1.3 Photos and Media

If you choose to upload photos (such as profile pictures), we collect and store these images on our secure servers.

1.4 Push Notifications

With your consent, we collect device tokens to send you push notifications about important school updates, attendance alerts, fee payment reminders, and academic information.

2. How We Use Your Information

We use the collected information for the following purposes:

• School Management: To provide core school management services including attendance tracking, academic records, fee management, and communication between parents, teachers, and administrators
• Authentication and Security: To verify your identity, maintain account security, and prevent unauthorized access
• Payment Processing: To process school fee payments and generate receipts through our secure payment partners
• Communication: To send important notifications about attendance, assignments, exams, events, circulars, and emergency alerts
• Service Improvement: To analyze usage patterns, improve App functionality, fix bugs, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Feature Development: To develop new features and services based on user needs

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Within the School Community

• Student information is shared with authorized teachers and administrators for educational purposes
• Parents can view their own child's information
• Teachers can access information for students in their assigned classes

3.2 Service Providers

• Payment Processors: PayU and other payment gateways for processing fee payments
• Cloud Hosting: Our servers are hosted on secure cloud infrastructure
• Push Notification Services: Firebase Cloud Messaging for sending notifications
• Analytics Services: To understand App usage and improve services

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols
• Access Controls: Role-based access controls ensure users only access information relevant to their role
• Secure Storage: Personal information is stored on secure servers with regular backups
• Authentication: Strong password requirements and secure authentication mechanisms
• Regular Updates: We regularly update our security practices to address emerging threats
• Staff Training: Our staff is trained on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Student Records: Retained for the duration of enrollment and up to 7 years after graduation or withdrawal for academic record-keeping
• Payment Records: Retained for at least 7 years for tax and accounting purposes
• User Accounts: Retained until account deletion is requested
• Usage Logs: Retained for up to 12 months for security and analytics purposes

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You can access and update your personal information through your App profile settings. If you need assistance, contact our school administration.

6.2 Account Deletion

You may request deletion of your account by contacting us. Note that some information may be retained for legal compliance or legitimate business purposes.

6.3 Push Notifications

You can disable push notifications at any time through your device settings or App preferences.

6.4 Marketing Communications

You can opt out of non-essential communications while continuing to receive important school-related notifications.

6.5 Data Portability

You can request a copy of your personal information in a structured, commonly used format.

7. Children's Privacy

Our App is designed for use by students, parents, teachers, and school administrators. We recognize the importance of protecting children's privacy:

• Student accounts are created and managed by school administrators
• Parents/guardians can access and manage their children's information through parental accounts
• We collect only information necessary for educational purposes
• We comply with applicable children's privacy laws, including COPPA (Children's Online Privacy Protection Act) where applicable
• Students under 13 cannot create accounts independently; parental consent is required through school enrollment

8. Third-Party Services

Our App integrates with the following third-party services:

• PayU: Payment processing (Privacy Policy: https://payu.in/privacy-policy)
• Firebase: Authentication, cloud messaging, and analytics (Privacy Policy: https://firebase.google.com/support/privacy)
• Google Sign-In: OAuth authentication (Privacy Policy: https://policies.google.com/privacy)

These third-party services have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data to other countries, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy in the App
• Sending a push notification or email
• Updating the "Last Updated" date at the top of this page

Your continued use of the App after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: